1. Refunds

At ScopeNorthRx, we strive to provide you with the highest quality medications and pharmaceutical services. If you are not completely satisfied with your purchase, please review our refund and return policy below:

• Prescription Medications: Due to regulatory restrictions and for the safety of our customers, prescription medications cannot be returned or refunded once they have left our pharmacy. However, if you believe there is an error with your prescription order, please contact our customer support team immediately.
• Over-the-Counter (OTC) Medications and Non-Prescription Items: OTC medications and non-prescription items may be eligible for return and refund under certain conditions. Please read the following guidelines carefully:
  • Items must be returned within [Number of Days] days from the date of purchase.
  • Items must be unopened, in their original packaging, and in re-sellable condition.
  • Returns are subject to a [Restocking Fee]% restocking fee to cover handling and processing costs.

2. Returns

To initiate a return or inquire about a refund, please contact our customer support team at [Customer Support Email Address] or [Customer Support Phone Number]. Our team will guide you through the return process and provide you with instructions on how to return eligible items.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item in your order, please contact our customer support team within [Number of Days] days of receipt. We will arrange for the replacement or refund of the affected item(s) at no additional cost to you.

4. Cancellation of Orders

If you need to cancel an order, please contact us as soon as possible. Orders that have not been processed or shipped may be eligible for cancellation and a full refund. However, once an order has been processed or shipped, it cannot be canceled.